Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer free standard shipping on all orders over ₹500 . For orders below that amount, a flat delivery charge of ₹50 applies. Shipping rates and delivery options will be clearly displayed at checkout before you place your order.

Note: Additional charges may apply for remote locations or express delivery.

We accept a variety of secure payment methods to make your shopping experience easy and convenient:

Direct bank transfer

Check payments

Cash on delivery

Delivery typically takes 3–7 business days, depending on your location.

Metro cities: 2–4 business days

Other areas: 4–7 business days

Remote locations: May take a little longer

Once your order is shipped, you’ll receive a tracking link via email or SMS to follow its journey in real-time.

Absolutely. Shopping with us is 100% secure. Our website uses SSL encryption to protect your personal and payment information at every step. We partner with trusted payment gateways to ensure all transactions are safe and compliant with industry standards.

We never store your full payment details, and we’ll never share your personal data with third parties without your consent.

Your privacy and security are our top priorities.

Once you place your order, here’s what happens next:

Order Confirmation – You’ll receive a confirmation email or SMS with your order details.

Processing – Our team carefully prepares your items, usually within 24–48 hours.

Shipping – Once shipped, you’ll get a tracking link to follow your package.

Delivery – Your order will arrive within the estimated delivery timeframe.

Yes, you’ll receive a detailed invoice via email as soon as your order is confirmed. You can also download your invoice anytime from your account under Order History.

If you need a GST invoice or a printed copy, just contact our support team—we’re happy to help!

Send us an email

     

    If you have any other questions :

    📧 info@perfolab.io
    📞 +91 98765 43210
    🏢 Perfolab Natural
    Business Name: Naturo & Orgo
    Address:
    Corporate Office: 805, Shahpuri Tower C-58, Community Centre, Near Cinepolis Janak Cinema, Janakpuri, New Delhi – 110058
    Manufacturing Plant: Plot No. 133, Sector‑5 IMT Manesar, Gurugram, Haryana, India – 122052